Refund policy

Refund Policy:

Refunds:

• Refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:

Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.

Returns can be shipped to our address:

Please contact us first before sending parcels to our return address on our email: hello@trysomnilabs.com